general school policy
STUDENTS PLEASE NOTE
Should you have any questions or difficulty regarding the course content, our approved instructor will be glad to assist you. Please see our about us page for information on contacting us.
STUDENT BEHAVIOR
Students are expected to comply with all school policies. Failure to do so may invalidate your eligibility for course credits.
CANCELLATION POLICY
You have the right to cancel your course registration for a full refund at any time and for any reason. However once you have completed the course and begun your final Exam, it is assumed and agreed that you have accepted the course and are no longer entitled to a refund.
IDENTITY VERIFICATION REQUIREMENT
During your online course and online final exam, you will be asked random questions to verify your identity. The Texas Real Estate Commission insists on such a technique to insure the same person who starts the course is the same person who continues and completes the course.
If you miss two consecutive identity verification questions you will be denied access to your course and you will need to contact our school.
During the Final Examination: additional identity questions may be asked. Missing any identity verification questions during the final exam, will cause further access to be terminated. Contact us to reschedule your final exam.
TIME TO COMPLETE & REVIEW YOUR COURSE
After registering for a course you have 730 days to complete the course. You may start and stop the course an unlimited number of times, but to receive credit the course must be completed within this time period.
Some students like to review their courses. You are given an extra 90 days access to your course content after you have completed it. This period begins the day you complete the course.
COURSE EXTENSIONS
If within 180 days, the course is not completed, you may purchase one extension of 60 more days (starting from the course expiration date). Contact Commercial Institute to arrange this extension. A small administrative fee of $25.00 is charged per course to purchase an MCE course extension. All requests for a 60-day extension must be accepted in writing within 60-days of the normal 730 days. The responsibility to contact and request extensions is solely up to the student.
FINAL EXAMS
Once a student has registered for and completed a course, that student must then successfully pass a Final Exam (a minimum passing score of 70% is required). Students have 2 opportunities to pass the Final Exam. If for any reason you are not able to complete the online exam in its entirety or if you fail to pass the exam on the first attempt, then you will need to retake the course. Call Commercial Institute to reset the course for retaking. Unfortunately, if you fail the final exam twice, you will have officially failed the course and no credits will be earned.
After completing all the course lessons and have taken and passed the Final Exam (online), the student must complete two final requirements:
1. We must receive your signed "Student Course Evaluation.
2. The student must complete the The student is provided instructions on how to print a copy of TREC Form 9-6. The student must complete that form and send it back to Commercial Institute via fax or mail. Do not send the form to TREC (the Texas Real Estate Commission). We then ensure the accuracy of the information, sign the form and submit it to TREC via mail or fax.
STANDARD OFFICE HOURS
Monday thru Friday, 9:00am to Noon, and from 1:00 pm to 5:00pm (CST)
HOLIDAY SCHEDULE
Our school is available online 24/7. However our offices are officially closed on the following days:
· Memorial Day
· Fourth of July
· Labor Day
· Thanksgiving and the Day After
· Christmas Day
· New Years Day
NON-DISCRIMINATION POLICY
Commercial Institute will not discriminate on any basis in our fees or standards for successful completion of our courses.
Additional Information can be found in these areas:
SYSTEM REQUIREMENTS
TECHNICAL SUPPORT
ABOUT OUR COURSES
REMINDER SERVICE
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